Terms of service

Terms of Service – Dagenhamgr

Last updated: 17 October 2026

1. Overview

Welcome to Dagenhamgr. These Terms of Service (“Terms”) govern your access to and use of our website, online store, and services.

Throughout these Terms, “we”, “us”, and “our” refer to Dagenhamgr. “You” and “your” refer to any person who visits our website, creates an account, or purchases products from us.

By accessing our website or placing an order, you agree to these Terms. If you do not agree, please do not use our website.

These Terms do not affect any statutory rights you have under applicable consumer protection laws.

2. Business Information

Business name: Dagenhamgr

Business address: 165 Strathmore Crescent, Newcastle Upon Tyne, United Kingdom, NE4 8UA

Contact number: 07506579651

Email address: Please insert your complete business email address.

3. Eligibility and Use of Our Website

By using our website, you confirm that you are legally capable of entering into a binding agreement.

You agree not to use our website for unlawful purposes, attempt to compromise its security, interfere with its operation, or misuse our services.

You must provide accurate and complete information when placing an order or creating an account.

We reserve the right to restrict access to our website where reasonably necessary to protect our business, customers, or website security, subject to applicable law.

4. Products and Product Descriptions

We aim to ensure that product descriptions, photographs, prices, and other information on our website are accurate and up to date.

However, colours and appearances may vary slightly depending on your screen or device.

Product availability may change without notice. We reserve the right to correct genuine errors in product descriptions or listings, subject to applicable law.

Nothing in this section removes your legal rights if a product is faulty, misdescribed, or does not conform to the contract.

5. Orders and Order Acceptance

When you place an order, you are making an offer to purchase the selected products under these Terms.

You will normally receive an order confirmation by email. An order confirmation acknowledging receipt does not necessarily mean that your order has been accepted.

We reserve the right to decline or cancel an order where legally justified, including in cases of genuine pricing errors, suspected fraud, or product unavailability.

If we cancel an order after payment has been taken, we will arrange an appropriate refund.

We will not use this section to avoid our legal obligations or cancel orders arbitrarily.

6. Prices and Payments

All prices will be displayed on our website before you complete your purchase. The applicable currency and any delivery charges or additional fees will be shown during checkout.

We reserve the right to change product prices before an order is placed. A price change will not ordinarily affect an order that we have already accepted.

Payment must be completed using the payment methods offered at checkout.

Payments may be processed by Shopify-supported payment providers or other third-party payment services. Your use of those services may also be subject to their terms and privacy policies.

If a genuine pricing or payment error occurs, we will take appropriate steps to resolve it in accordance with applicable law.

7. Shipping and Delivery

We aim to process and dispatch orders within the delivery timeframes stated on our website or communicated at checkout.

Delivery estimates are not guaranteed unless expressly stated otherwise. Delays may occasionally occur due to circumstances beyond our reasonable control.

We will communicate material delivery issues where reasonably practicable.

Unless otherwise agreed, goods must be delivered within the timeframe required by applicable law. If no other period is agreed, UK consumer law generally requires delivery without undue delay and within 30 days.

Responsibility for goods during delivery will be determined in accordance with applicable consumer law. We will not exclude any legal responsibility that cannot lawfully be excluded.

For further information, please refer to our Shipping Policy.

8. Returns, Refunds, and Cancellations

Our Refund and Return Policy explains how to request a return, refund, exchange, or cancellation.

For eligible online purchases, UK consumers generally have 14 days from the day after receiving goods to notify the seller that they wish to cancel, followed by a further 14 days to return them.

Certain legal exceptions apply, including to some personalised or sealed hygiene-sensitive goods.

Faulty or misdescribed products may qualify for additional remedies under consumer protection law.

Please read our Refund and Return Policy for further details. Nothing in these Terms limits your statutory rights.

9. Customer Accounts

If our website allows you to create an account, you are responsible for keeping your login credentials secure and providing accurate account information.

You should notify us promptly if you believe your account has been accessed without authorisation.

We may suspend or restrict accounts where reasonably necessary to address fraud, security concerns, or serious breaches of these Terms, subject to applicable law.

10. Intellectual Property

Unless otherwise stated, the content on our website, including text, graphics, logos, product photographs, design elements, and other materials, is owned by or licensed to Dagenhamgr or the relevant rights holder.

You may use our website for personal, lawful shopping purposes.

You must not copy, reproduce, distribute, modify, or commercially exploit website content without the appropriate permission, except where permitted by law.

11. Prohibited Activities

You agree not to:

Use our website for unlawful, fraudulent, or misleading purposes.
Provide false information when placing an order.
Attempt unauthorised access to our systems or other customers' accounts.
Introduce malicious software or interfere with website security.
Copy or exploit our website content in violation of applicable rights.
Abuse our customer service or payment systems.

We may take appropriate action in response to suspected misuse, subject to applicable law.

12. Third-Party Services and Links

Our website may use or link to third-party services, including payment processors, delivery companies, and external websites.

We do not control all third-party services and are not responsible for their independent content or privacy practices.

Your use of third-party services may be subject to separate terms and conditions. This section does not exclude any liability that we may have under applicable law.

13. Limitation of Liability

Nothing in these Terms excludes or limits liability where such exclusion or limitation would be unlawful.

In particular, nothing in these Terms limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded.

If you are a consumer, we remain responsible for providing goods that meet applicable statutory requirements.

Subject to the above, we will not be responsible for losses that are not reasonably foreseeable or that are unrelated to our breach of these Terms, to the extent permitted by law.

If you are using our website for business purposes, any additional limitations of liability will apply only to the extent legally permitted and where appropriate to the circumstances.

14. Privacy and Personal Information

We collect and use personal information in accordance with our Privacy Policy.

By using our website, you acknowledge that you have been provided with access to our Privacy Policy. Where consent is legally required for particular processing activities, we will seek that consent separately.

Please review our Privacy Policy to understand how we collect, use, store, and share personal information.

15. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, business operations, or legal requirements.

The latest version will be published on this page with an updated date.

Changes will not remove rights that have already accrued or retrospectively alter an existing contract where doing so would be unlawful.

Your use of our website after updated Terms are published will be subject to the updated Terms to the extent permitted by law.

16. Events Beyond Our Reasonable Control

We will not be responsible for delays or failures caused by events beyond our reasonable control, such as severe weather, natural disasters, major transport disruptions, or certain interruptions to essential services.

This section applies only to the extent permitted by law and does not remove any applicable consumer rights, including rights relating to delivery, refunds, or contract termination.

17. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales, where applicable.

If you are a consumer living in another part of the United Kingdom or another jurisdiction, you may also benefit from mandatory consumer protection laws and rights to bring proceedings in your local courts.

Nothing in this section deprives consumers of protections that cannot legally be excluded.